Home
- Profile information
- Choose incoming line
- Change CLIP
- Set call forward
- See appointments
Contacts
A contact list with all your local and server contacts. Search and filter functions are adjustable. Next to standard attributes like name, company, address, telephone, fax, e-mail, and website custom attributes like customer number can be added.
- Clear presentation
- Filter by database
- Group double entries to a single contact
Journal
In the Caller Journal all calls up to a month are listed (also incoming at busy). click2dial5 matches calling numbers with your whole contact database, so you can see information like name, company and so on from the caller. If you miss calls click2dial5 shows you a summary of them even if you miss calls while making a call!
- Filter by day
- More detailed information
- Backwards search with contact photos
- Group entries
Popup – missed calls
- Caller information from data base
- including calls while being in conversation (not intern)
Conference
- Plan and edit conferences
- Drag and drop members to the entry list
- Create e-mail invitations
Team
In the click2dial5 Team view you can see all necessary state information for phone, call center (logged in, pause, wrap up), presence and calendar. Further functions like call, pick up, connect and set call forward for team members will be available by wish.
- Team online state information
- Create teams with different permissions
- Monitor team members (incoming calls)
- Short message for team members
Browser
Integrate websites like a ticket system, canteen menu, time tracking system, webcam or intranet.
CCD Dashboard
- All call center information at a glance
- Adjust view to preferences
- Statistics from each pilot
- Screen processing groups
Outbound List
- Hung up list CCD
- Hung up in queue
- Hung up while ringing
- Data from ODBC database
- Predefined data can be writen back to database
- Results are saved in a CSV file on the server