Individual Greetings
- Upload as .wav or .mp3
- Generate with Text2Speech
MANAGE HIGH CALL VOLUMES REDUCE COSTS INCREASE CUSTOMER SATISFACTION
Process high call volumes by directing callers directly to the appropriate employees. Callers select their request from a welcome menu and are not first connected from department to department in order to finally get the expected help after waiting minutes.
Reduce the time callers occupy lines, save your employees resources and therefore also costs! Customers whose concerns are resolved quickly are satisfied customers!
OPTIMIZE YOUR SERVICE
Ask callers for feedback directly after a conversation. The CCD agents simply reconnect the call to the IVR.
Service Rating
- Rating with number
- Yes / no – query
- Results as .csv file
TRACK CONVERSATIONS DETAILS
Record conversations, for example for contract conclusions or verification purposes. With an extra tool recordings can be combined with attributes like the customer number.
Conversation Recording
- Automatically by customer permission
- Manually via the CCD agent
- Combine saving with attributes (extra tool)
CALL BACK CUSTOMERS
Let your callers leave a call back request and generate a list which can be processed efficiently.
Outbound List
- Written in a data base
- Combined with click2dial5 = easy processing